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What is my order status?
What is the Extended Download Service (EDS)?
What is a BackUp CD?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge appear on my credit card?
Can I order without a credit card?
Do I have to pay sales tax?
How do I get a copy of my invoice?
What do I do if I forgot my password?
How will you know where and how to send my physical product?
How do I start a new order?
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Do I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
How do I get technical support for my product?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Quick Order Look Up
Quick Order Look Up
Forgot your order password?
Download, Installation and Upgrade
Where can I download Avast?
How do I install Avast?
How can I upgrade my current Avast program version to Avast?
Is it necessary to uninstall a previous version of Avast antivirus before installing Avast?
License and Registration
How do I insert the license file into Avast Premier, Avast Internet Security or Avast Pro Antivirus?
What should I do if Avast rejects my purchased license as invalid?
I've just purchased an Avast product but I have not received the license. How can I get the license?
Can I transfer a license to another computer?
I have inserted a valid license into Avast, but Avast SecureLine tells me that the license is expired. Why?
How do I cancel auto-renewal of my Avast license?
How do I manage auto-renewal of my Avast license?
Returns and Cancellations
What is your refund policy?
How do I request a refund?
How do I cancel my order?
When will my credit appear on my credit card?
Privacy and Security
What is the Digital River Secure & Virus Free Protection?
Still need help?
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